About Zoho Desk
Put your customers at the heart of your business, even when you're on the move. Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy! The...
Put your customers at the heart of your business, even when you're on the move.
Zoho Desk is award-winning, context-aware help desk software that helps you provide great customer service and keep your customers happy!
The Zoho Desk mobile app is a flexible and efficient ticketing system that helps you resolve tickets with the same ease and functionality as your desktop version.
Here's how Zoho Desk makes your customer support help desk truly mobile:
Prioritize easily: Automatically organize your tickets by your chosen criteria using Custom Views and Work Modes, so you can start working on the tickets that really need your attention.
See more context with each ticket: Resolve tickets with relevant and actionable information at your fingertips. Literally. Put a face to each ticket by bringing contact information from Zoho CRM into Zoho Desk.
Collaborate seamlessly: Work seamlessly with other departments, tag your team on tickets, and collaborate with them on the Team Feed to close tickets faster than ever before.
Stay notified: Constantly stay in the loop, wherever you go, with the Notification Center—get notified through push notifications about ticket updates, comments, and mentions.
Do more with gestures: Simplify frequently performed ticket actions like editing, closing, and moving tickets with quick and easy swipes.
Track tasks and ticket times: Follow up with tasks for each ticket and track how much time your agents spent on tickets with Time Tracking.
We're always working to make your Zoho Desk mobile app experience as smooth as possible. If you face any issues, write to us at
[email protected] and we'll get back to you right away.
Apr 23, 2024
Version 2.8.12
- Bug fixes and enhancements
Previous Versions
Here you can find the changelog of Zoho Desk since it was posted on our website on 2021-12-30 13:43:47.
The latest version is 2.8.12 and it was updated on 2024-04-26 22:27:40. See below the changes in each version.
Zoho Desk version 2.8.12
Updated At: 2024-04-23
Changes: Apr 23, 2024
Version 2.8.12
- Bug fixes and enhancements
Zoho Desk version 2.8.11
Updated At: 2024-03-28
Changes: Mar 28, 2024
Version 2.8.11
- Now, you can use default templates while composing a reply.
- You can star and make a template as default right from within the app itself.
Zoho Desk version 2.8.10
Updated At: 2024-03-20
Changes: Mar 20, 2024
Version 2.8.10
- In this update, we have introduced layout and validation rules for quick actions throughout the app's tickets and tasks module.
Zoho Desk version 2.8.9
Updated At: 2024-02-20
Changes: Feb 20, 2024
Version 2.8.9
We have brought in the following updates for 2024.
- Schedule Reply: You can schedule responses for a specific date and time to ensure timely communication.
- Custom Lookup : You can establish connections between different sets of data by interlinking them using a custom lookup field.
- Blueprint Widgets : You can use marketplace extensions within Blueprint transitions.
Zoho Desk version 2.8.8
Updated At: 2024-02-15
Changes: Feb 15, 2024
Version 2.8.8
- Bug fixes and enhancements
Zoho Desk version 2.8.7
Updated At: 2024-01-25
Changes: Jan 25, 2024
Version 2.8.7
- Bug fixes and enhancements
Zoho Desk version 2.8.6
Updated At: 2024-01-12
Changes: Jan 12, 2024
Version 2.8.6
- Bug fixes and enhancements
Zoho Desk version 2.8.5
Updated At: 2023-12-18
Changes: Dec 18, 2023
Version 2.8.5
- Tickets can now be marked as read or unread.
- Users can enable the option to receive a confirmation alert before a ticket is closed.
- Bug fixes and enhancements.
Zoho Desk version 2.8.4
Updated At: 2023-12-04
Changes: Dec 4, 2023
Version 2.8.4
- Users can now seamlessly add, edit and delete contacts & accounts from the app.
Zoho Desk version 2.8.3
Updated At: 2023-11-23
Changes: Nov 23, 2023
Version 2.8.3
- We've added support for sending DMs and adding comments directly from Instagram tickets.
Disclaimer
Official App Store Link
We do not host Zoho Desk on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Zoho Desk is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
If you have questions regarding this particular app contact the publisher directly. For questions about the functionalities of apps112.com contact us.
